Ticket URL Placeholder is not a hyperlink
Greetings,
While using the Ticket URL placeholder, we have noticed it is not a hyperlink.
However, if we add "https://" before the {{ticket.url}} it becomes a hyperlink.
Could the Ticket URL placeholder become a hyperlink?
Or could a new placeholder be created which is a hyperlink?
Thank you,
Eugene
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Hi Eugene,
Perhaps you already know it, but it is worth highlighting that you can get a the ticket id as hyperlink using
#{{ticket.id}} -
Hi Ahmed,
Oh, I didn't know that.
I did check just now.
The {{ticket.id}} does not create a hyperlink in my ZD instance.
Thank you for the information.
Eugene,
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Indeed. {{ticket.id}} renders as the id in plain text. #{{ticket.id}} renders the hyperlink.
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Greetings Ahmed,
Oh wow, I'm sorry, I missed the # part.
I tested and it works for me.
Thank you so much for this.
Have a great day.
Thank you,
Eugene
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That's good to hear. Happy to help!
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