Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
Ticket URL Placeholder is not a hyperlink
Beantwortet
Gepostet 07. Dez. 2022
Greetings,
While using the Ticket URL placeholder, we have noticed it is not a hyperlink.
However, if we add "https://" before the {{ticket.url}} it becomes a hyperlink.
Could the Ticket URL placeholder become a hyperlink?
Or could a new placeholder be created which is a hyperlink?
Thank you,
Eugene
2
3
3 Kommentare
Tommy
Hi Ahmed,
Oh, I didn't know that.
I did check just now.
The {{ticket.id}} does not create a hyperlink in my ZD instance.
Thank you for the information.
Eugene,
0
Tommy
Greetings Ahmed,
Oh wow, I'm sorry, I missed the # part.
I tested and it works for me.
Thank you so much for this.
Have a great day.
Thank you,
Eugene
0
Edward Schriger
This is good advice.
It would be nice if there was an easy-to-find article that provides a syntax reference for the notification email body editor.
My assumption is there are many markup items that could be used in addition to this one.
0