Live Data Dashboard Customization
Feature Request Summary:
For enterprises with global business, it's best that we can create different Zendesk Live Data dashboards with customized tickets groups or chat departments.
For example, we create two live data dashboards A and B. In A, we can select ticket groups from foo1 to bar10, and in B, we select ticket groups from Adam to Phillips.
So one agents team can focus on A and another agents team can focus on B.
It saves time and enhance efficiency.
In current Zendesk dashboard, the filter is with flaws
1) Single selection without multiple selection.
2) Not applicable to global business with different languages. In many global business, it's important to isolate different countries users data to meet regulation requirement. Zendesk current structure is to mix everything together. It did not match the market growth.
We need to implement the changes ASAP!
Business impact of limitation or missing feature:
Without the changes, live data dashboard is nothing to us. It cannot help us to serve clients in better way
We can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings. As we get the data from the API we can include ticket notes aswel and grups filter.
Here’s an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
We really need the option to filter for multiple groups or brands simultaneously.
In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several live dashboards for e.g. one group on one dashboard, but multiple groups or brands on another.
Thank you for your feedback!
We are currently working on introducing multifilter functionality to Live Data dashboards. Follow these post for more info.
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