Remove Chat Web Widget Dynamically

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Michael

Zendesk LuminaryUser Group Leader

Gepostet 12. Dez. 2022

We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!

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      Dane

      Hi Michael,

      Natively, it's not possible for the widget suppression only has a true/false value and it does not use any conditions at all especially the one related to your chat metrics.

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