Feature request: Adjust agent idle timeout in Agent Workspace
I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat. I would like to request that this feature be added so that small teams of agents can stay active all day without worrying about breaks.
Hi, this is being introduced in omnichannel routing in Q1 2023
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