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Team Members - Filtering should have Exclude option

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Permanently deleted user

Zendesk LuminaryCommunity Moderator

Gepostet 27. Dez. 2022

It would be great if there was a filtering option to Exclude certain roles. 

Use case: I'd like to see which users are utilizing seats on our account and would love to simply exclude Light Agents. Instead I need to select each Role that isn't a Light Agent in order to get these results. 

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2 Kommentare

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    Kristin Palmer

    Zendesk Product Manager

    Hi Shmuel

    Thanks for your feedback. I’ve captured this for consideration on our future roadmap. At this stage I can’t provide any specific timing, but we will look at it once we’ve deliver the much requested export team members and bulk manage product access/roles.

    Thanks

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    HP Canwell

    Upvoted, but also wish to emphasize the specific use-case that @... mentions above.  It is extremely arduous to get a report on non-Light Agent, non-Suspended users (that is, active licensees), which is the most common type of report I could foresee a ZD admin wanting to have to understand their current all-up license usage.

    By a similar token, being able to see only Suspended users, but not (conversely) only non-Suspended (that is, Active) users likewise leaves a major use-case unaddressed by the current filter options.

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