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Remove Chat Web Widget Dynamically

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Carol T Jenkins

Gepostet 02. Jan. 2023

We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!

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      Salim Cheurfi

      Hi Carol, 
       
      There is no native way to disable the widget when the queue is too large, the logic instead would be to use a trigger that will let customers know to contact you later Recipe: Auto-reply to a customer requesting a chat when your queue is large
       
      You can find more information in our documentation Can I turn off Chat if my queue is too busy?
       
      Hope this helps, 

       

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