As most Support departments have strict shift expectations for agents on when to be signed in, it would be very beneficial to be able to historically track login times for agents. This way if I have an employee, John, who is expected to start his day each weekday morning at 8:30am, I'd like to be able to look over the course of a month what his login time was for each day. Minutes count in the Support world, if you have large team that are all logging in 15 minutes late, that can absolutely impact your monthly results of solved vs. opened and determine if you had a successful month or not. Right now I'm having to keep up with if individuals are online via slack and then go to Zendesk to see what their user's last login was to see if they're late.
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