Custom Role should be able to create/edit bots
Feature Request Summary:
Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). Please add an option to allow this for custom roles as well.
Description/Use Cases:
We have recently started building out bots with Flow builder and would like each team lead to contribute by creating bots in their area of expertise. There is no setting that would give a custom role (in our case, team leads) access to creating bots. After chatting with Zendesk Support it appears this is restricted to admins only.
Business impact of limitation or missing feature:
Restricting this option to admins leaves with 2 choices, neither of which are good:
- Give admin access to people who don't need it
- Work with the team leads to create the bots, which is simply a waste of the admin's time and slows down the process altogether.
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+1 - Administrative access for something like AnswerBot flows is unacceptable. Custom roles should be able to solve for this.
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Similarly, we have a dedicated team, separate from our ZD admin team, who historically have owned the bot admin work in our current ZD-compatible solution (Solvvy). Inability to have that team pick up that same work in ZD is a significant headwind to our adopting the native ZD bot solution and realizing the synergies that solution offers within the platform.
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I agree with this, our team leads are the experts on how to respond to end users with the bot flow builder, not the admins in Zendesk. Please add the ability for custom roles to be able to edit and manage the Flow Builder bot.
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