Help with the recipe for tickets solved within 2 days from the arrival to Zendesk
I'm looking for help/a recipe for reporting on how many tickets (or the % of tickets) are solved (full resolution time) within 2 days from the arrival to Zendesk.
If anyone has a recipe to share, I would be really grateful!
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Hi Ruta,
I think it is best if I see the report you're working on so I can better understand what you are struggling with. I will create a ticket on your behalf. Kindly wait for an email notification regarding this ticket. Stay safe!
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Thank you, Elaine!
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