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make difference between users in the web/mobile SDK

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Ram Tzemah

Gepostet 02. Feb. 2023

Hi,
we use in the chat in our web platform,
now we implement the unified mobile SDK in our apps (IOS/Android).
we want that our support team will be the option to identify if the user in the chat is from our web or from the unified mobile SDK.

and if is possible to notice between IOS to Android is even better.

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      Erica Girges

      Hi Ram, 
       
      Using the ticket id generated by the chat, you can make a call to the Tickets API to return the channel for that chat. The Chat API also returns information about the source of the interaction via the session property.
       
      Hope this helps!
       
      Erica

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