Redact attachments from all emails GDPR.

2 Kommentare

  • Sorin Alupoaie

    Thomas Johnson if you need to redact all attachments and don't want anything to slip through, you can checkout the Auto-Remove Attachments app. It does what it says: automatically delete attachments from tickets so your team doesn't have to worry about it.

    More info about it here.

  • mfg

    In the event the attachments are needed to manage the ticket, but you want them removed after; or you want to remove them when they include certain details (ie if an end user submits a PO with credit card info), the Zendesk ticket redaction app can handle it. This doesn't auto-remove, but also allows for redaction of both attachments and text in the ticket.


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