Use Placeholders in Add Tags action

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Gepostet 10. Feb. 2023

I would like to use a placeholder as part of a tag in the add tags action of a trigger. Is this something that is possible?


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2 Kommentare

Thank you, Dane,

I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we only needed 11 options). I will certainly keep the API in mind for future use cases we may have!

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Hi Shaun,

As it turns out, the Add tags action does not support placeholders. It can only read the text inside the placeholder. For example 
{{ticket.id}} 
will appear as ticket.id when used.
 
What you can do it utilize ticket Add Tags API and create a webhook for it.
 
  • PUT /api/v2/tickets/{ticket_id}/tags
 
 

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