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Gepostet 13. Feb. 2023
I was advised by support to post here. We recently switched back to Classic Workspace since 99% of our tickets come from email. With emails comes the ugly threaded conversation.
Unless you guys figure out how to mask out "repeated" contents from a threaded email, it would be nice if there is an option to change the chat/thread view from "oldest to newest" or "newest to oldest" giving agents more options to organize their workspace.
Until then, the Classic Workspace will work best for us stuck in threaded email support.
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Teresa Goodnough
The agent experience would be enhanced if there is an option to change the view from "oldest to newest" or "newest to oldest". This update would allow the agents more options to organize their workspace.
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