Feature Request- Side Conversation Placeholders

1 Kommentare

  • Toby Sterrett
    Zendesk Product Manager

    Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the requester of the parent ticket to be the requester on the child, etc. 

    That said, if you're looking into webhooks, you could potentially use webhooks to get the external_ids from the child ticket and use the API to use the parent ticket's ID to look it up and change the requester on the child or something along those lines?

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