Need Zendesk API solution to fetch changes events such as status on particular ticket we also need to track change timestamp

2 Kommentare

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Gulzar,
    A ticket audit is created for ticket events when the events occur.  So the created_at date for the audit where the status change event is included is the time that the status change happened.
  • Gulzar Shikalgar

    Hi Christopher Kennedy

    Thank you for the clarification this help me in solving my requirement


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