Staff and Light Agent Role tickets submitted through email going to an unnamed group
So when anyone who isn't a customer submits or forwards a ticket through email to the configured email address it sends it to a unnamed group in Zendesk we call "no man's land". This doesn't happen when a customer submits a ticket through email to the same email address just the staff members and light agents.
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Hey Joshua Nelson,
Without being able to see your trigger configuration directly, to me this sounds like there is a trigger issue happening here.
You could have a condition in your inbound routing trigger which is just detecting end-users only. That could be why this is happening.
I'd recommend for you to reach out to Zendesk Support directly with this matter as they can take a look at the trigger configuration for you inside your account and should be able to assist you with the best solution to resolve from there.
Best,
Amie
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