Staff and Light Agent Role tickets submitted through email going to an unnamed group
So when anyone who isn't a customer submits or forwards a ticket through email to the configured email address it sends it to a unnamed group in Zendesk we call "no man's land". This doesn't happen when a customer submits a ticket through email to the same email address just the staff members and light agents.
Hey Joshua Nelson,
Without being able to see your trigger configuration directly, to me this sounds like there is a trigger issue happening here.
You could have a condition in your inbound routing trigger which is just detecting end-users only. That could be why this is happening.
I'd recommend for you to reach out to Zendesk Support directly with this matter as they can take a look at the trigger configuration for you inside your account and should be able to assist you with the best solution to resolve from there.
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