Drill in feature in Guide dashboard doesn't work

4 Kommentare

  • Orsolya Forster
    Zendesk Product Manager

    Thanks for the feedback Sini,

    We are constantly collecting feedback about the dashboards and areas to improve. Can you be more specific about which chart did you use the drill function on and what was the data you missed?


  • Sini

    Hi Orsolya Forster,

    Thanks for your comment!

    All the charts in Guide Dashboard gives the same result, when selecting the Drill in option in them. They are missing all the additional datapoints. I asked about this from Zendesk Support, and they said that unfortunately this is the default setup for Guide Dashboard, and the only thing we can do is to send this feedback and request of having any additional datapoints in the future.

  • Krista Zaloudek

    We are very interested in this feature as well as our instance is multibrand. Having the ability to link through Explore to the drilled in comment on the article, the article itself, and any drafts of the article would be extremely helpful. (Similar to the Support dashboards that allow one to link to tickets after drill in.)

    Our use case is that due to our multi-brand nature with hundreds of guide articles, it adds a lot of extra time to go through Guide admin to find items. In the case of comments, per Support is not possible natively without using custom code and developers.

    Thank you for considering improving the functionality of the Guide dataset/dashboards.

  • Shawna James
    Community Product Feedback Specialist
    Hi all, thank you for your feedback on this product area. This has been logged for our PM team to review. Please continue to upvote and share specific use cases if this is something you would like to see as well!

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