Explore error code readability

Dan R.

• 28. Februar 2023 16:31

Community Moderator

Explore is a powerful tool, however the error codes presented are nigh unreadable to a human being.

Please (pretty please) can we do something to improve the readability of the errors? I have no idea what I did wrong to cause this error while building a report. It's resulted in me needing to create a (still ongoing) support ticket for something that could have easily been deflected had the error told me what I had done to anger the_e. 

Instead, I am left to wonder what "the_e" is. Why was it cancelled? Or is it the_e responsible for the cancelling? What powers does the_e possess? Is it a benevolent or malicious force? Would knowing the answers to these mysteries shatter my sanity?

Thanks for reading!

• Dan R.

  • 6. März 2023 16:54

  Community Moderator

  

  I just got an answer from Support. I had opened a ticket on Feb 23rd, so this took almost two weeks when a simple readable error code would have saved both myself and Sonny,(the awesome support agent who helped me) all this time.

  According to Zendeskian lore, the_e becomes displeased if you attempt to apply an Explosion to a report and the resulting data exceeds 30 values. Filtering the data beforehand to reduce below 30 values will solve the issue. In my case, I was applying the Explosion before fully filtering by other elements and because the error kept appearing, I wasn't able to continue. 

   

  Zendesk, this was all avoidable! Please fix the errors to be helpful to the user!

   

• Annie Baker

  • 3. März 2023 19:09

  I agree, I'm having this same issue with no context as why

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