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Help Center ticket search filters won't support custom statuses

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Sini Juntunen (EMEA partner)

Gepostet 02. März 2023

As we use the custom statuses, and some of them are visible to customers also, we have received quite a lot of feedback from our customers that they would like to be able to see the custom statuses also in their search filters in their own profile in Help Center. Currently they can see the statuses on their tickets, but the search filter only supports the status cathegories. We and our customers would be happy if you could develop this feature. Thanks!

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    Gorka Cardona-Lauridsen

    Zendesk Product Manager

    Hi Sini Juntunen (EMEA partner), we have scheduled work on this in Q3 and are targeting a release in Q3 if things go according to plan. As with all roadmap timelines, this is not a promise to deliver at that time, but our intention and belief as things look right now.

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