Is there a way to download all tickets raised by one customer in Zendesk?

2 Kommentare

  • Mark Leci

    The short answer is no easy way.

    Explore doesn't include ticket comments. The ticket export option ( will not include comments for any ticket if you use csv, which is almost always what a customer would want. It also doesn't include comments for large tickets (>1MB) if you use json. In that case, someone would have to go back, review all the skipped tickets and manually export them. 

    The only option that would actually work as of today is to write your own API solution which is probably quite a lot of work (unless someone wants to share a solution). That API solution would need to take an organization name or id as a parameter, and loop through all the tickets to create some sort of output file. 

    What we've done for DSARs is to provide an export with all the other details for an organization except the comments in the ticket using an Explore report, which has been ok so far (although we haven't had a lot of these requests). 

  • Nicole Saunders
    Zendesk Community Manager

    This question was also asked and answered here:


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