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Private Transcript visibility

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Vanesa Mircheva

Gepostet 10. März 2023

Hi Team,

With the Agent Workspace we experience issues with the Transcript visibility. When the option is set to "Private" the chats no longer appear as internal notes and thus they are not being exported when we Print PDFs. Also, they are not shown in Jira tickets.

We found a workaround for the mentioned issues by setting the visibility to 'Public', however, this is causing inconvenience for our team and we would appreciate it if you could keep us informed about the progress of the fix and the estimated time for a resolution.

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    mathieu.lepoutre

    Hi Vanesa

     

    The easy fix would indeed be to change the visibility to 'public', but that indeed is an inconvenience.

    I suggest you take a look at Exalate, where you precise control over the visibility.

     

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