Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots
We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group!
| We covered a lot of Messaging topics, here are some of the highlights from the presentation I was able to capture. |
Recently Related Features
Conditional bot flows
Authentication metadata in Flow Builder\
Rich message type support in Flow Builder
Button links in Flow Builder
Proactive messages for web and mobile
Web widget enhancements
Messaging in the new Zendesk mobile support app
Slack for business enhancements
What's Coming Next?
Intent detection for AI-powered bots\
Bots for Slack and Microsoft Teams
Advanced conditional bot flows
Messaging for Businesses
Embedded voice calls in conversations
Public Social for Instagram
Conversation Extensions
Multi-conversations
Custom translations in Flow Builder
Interactive Previewer for Flow Builder
Bot disambiguation
Skill-based routing for messaging channels
Agent collaboration on messaging channels
SLAs for messaging channels
Real-time reporting for social messaging channels
I hope our session helped guide you a little bit on your messaging journey and look forward to seeing you at our next meetup!
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Any Chance I can be added to this group?
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Hi Chris!
You can join the chapter here and sign up for events.
https://usergroups.zendesk.com/administrator-user-group/
Look forward to seeing you at our next event!
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