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Import data from FreshService to zendesk.

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ayaz wani

Gepostet 21. März 2023

Hi folks,
I got user and ticket XML data from freshservice. Now I want to import that data into zendesk.
So using the user id from freshserice and assigning that value to the external id in zendesk , we imported the user data into zendesk. Now we want to import all ticket data in the same way, but we want to use the external id of a user to be able to associate tickets with him.

Any thoughts, you folks have? I tried to do it using an external id only to upload a ticket. But it did not upload the ticket to that specific user.

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      Erica Girges

      Hi Ayaz! 
       
      Are you using the Ticket Import API? If so, you'll want to be sure the requester id on the ticket your importing matches the id of the user.

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