Getting in contact with billing directly is impossible
Ordering - 1/10
The in app upgrade system is poor and lets you order the wrong period without warning and confirming...
Service - 1/10
- you cannot talk or contact a person in billing you cannot send them a message -
- you cannot create a ticket and put topic billing - that would save hours and hours !!!
- you have to go in circles through bots which open multiple tickets so it seems
- someone might answer you in your absence and tell you they will contact finance and to wait for their reply
- finance may write to you several days later using a canned script answer and close the ticket on you citing companuy policy....!
you then have to spend more days playing tennis and waiting for an update - we are refused help with ordering and stuck on the wrong plan and told tough luck!
Zendesk uses really the worst support system and support structure i have ever seen - how can this irony exist?
Zendesk billing finance is a BPO in Manila - for 1 reason only to save cost... By the time they get back to you the information is all lost and misunderstood so then you have to escalate and threaten action and make posts like these until its escalated and someone the US side of the fence can mediate on your behalf!
Zendesk Billing Support it's made impossibly hard ! if we were not entrenched with years of data and tickets we would close all zendesk systems and go somewhere else now!!! the cost of ownership days and days lost in communication trying to get assistance!
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