Calculating Solved Tickets Per Hours/Days Worked


1 Kommentare

  • Alex Zheng
    Zendesk Customer Care
    Hey D.Fitz,
    I would take a look at the Tickets solved - Daily average metric, the formula for this is COUNT(Tickets)/DCOUNT_VALUES([Ticket solved - Date]) so it will only be dividing by dates that actually have a value associated with it. So if an agent has only worked and solved tickets for three days then it will only divide by three. You can slice it by Assignee Name to get a starting point for this report.
    Let me know if you have any further questions.

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