I'm trying to find a way to calculate average tickets solved for days/hours that the agent has worked.
The reasoning behind this is that we have some agents that don't work 5 days per week, so we need to factor in the nuance of days actually worked so that we don't end up with part time agents having lower volumes of solved tickets.
I'm able to return a table showing days that the agent has been active, but I don't then seem to be able to incorporate a count of tickets into these figures.
Is there any way to create this sort of report?
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