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Salesforce Integration: allow sync of Zendesk articles to Salesforce

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Rafaella Braconi

Gepostet 13. Apr. 2023

It should be possible to create articles in Zendesk and to import/synchronize them with Salefore Knowledge DB.

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    Nicole Saunders

    Zendesk Community Manager

    Thanks for sharing that idea, Rafaella. If other users have similar needs, please up-vote Rafaella's request and add any other details in the comments below. 

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    Madhan Thangadurai

    Hi @Nicole Saunders - Good day. Is this idea already been delivered  (or) is there any way to accomplish it ? Thanks.

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    Shawna James

    Community Product Feedback Specialist

    Hey Madhan, in reviewing this documentation it does not look like this feature is apart of the integration. We will continue to monitor this post for feedback and look to share updates on its viability within our product when we know more from our product team. Thank you. 

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