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Images broken in Follow email notifications
Gepostet 18. Apr. 2023
We have a closed help center so when signed-in users subscribe to a section, the images are not linked in the email notification that is sent out as we add new articles to our knowledge base.
This is the expected Zendesk behaviour: https://support.zendesk.com/hc/en-us/articles/4408824620698-Inserting-images-in-articles-and-content-blocks
Having broken links in our Follow email messages lessens their value. Is there any plan to improve this feature?
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Katarzyna Karpinska
Hi Laurie Holtby - Peloton,
I assume you are using Gmail as your mail client. Google has a proxy in front of all the links in emails as a security measure, recently they changed it so it blocks the links to the article images. We have a solution for that and we'll launch it soon.
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