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How can another company escalate a ticket to my company?

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Laura Hild

Gepostet 08. Mai 2023

We answer questions from other companies' support teams. If they have a Zendesk instance, is there an easy way for them to escalate their Zendesk ticket to our Zendesk instance? 

We would like them to avoid having to copy and paste information form their instance into our ticket form.

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    James Hanley

    Zendesk Product Manager

    Hey Laura, James here from the Zendesk product team.

    This sounds like something that can be solved by creating a Sharing Agreement between the two Zendesk instances. 

    Here is some information about Sharing tickets with other Support accounts and Using business rules to share tickets

    I hope this helps.

    James

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    Laura Hild

    Thank you James! This is exactly what I was looking for!

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