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How to get Custom field value from Form to the request page?

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Sagar Potluru

Gepostet 09. Mai 2023

We have a custom theme for our customer support portal. 

How can we add a custom field from to the My requests page? We are able to get Standard fields here, but not the custom fields. 

Here is the screen shot of the Form. Any guidance is appreciated!

 

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Sagar! Take a look at this article, we have an open beta for this functionality!

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    Sagar Potluru

    Thanks Greg Katechis! 

    Is there a way that I can default a value in custom field based on form id? 

    User case is as follows. We have one form for bug requests and another form for enhancements. We want to show the form type in requests page. So, user can identify the request/ticket type from the request list. This will eliminate a step for user to open the ticket/request detail.

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