Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

messaging - answerbot abusive messages

Beantwortet


Gepostet 09. Mai 2023

hello, 

does anyone know a way that if a user uses abusive language to an answer bot it can understand that and respond?

eg a user says your company is S@~:@t  

answer bot says  - please don't swear at me


0

1

1 Kommentar

image avatar

Sabra

Zendesk Customer Care

Hey Ashley! We don't currently have built-in functionality to interpret and respond to abusive language like this, but I definitely see a use case for it! However, I would recommend considering setting up an Answer for your Bot for this kind of statement, adding this and other abusive language examples as training phrases. For more information on creating Answers, check out this article: Creating an answer for a bot

 

0


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie finden nicht, wonach Sie suchen?

Neuer Post