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Flag Guide articles as "internal" that are visible to custom user segment

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Ashley Boose

Gepostet 05. Juni 2023

Is it possible to show the lock icon (signifying internal content) next to titles for articles that are visible to custom user segments? I know the default code shows the icon for "Agents and admins", but we have created a segment to include some partners (end-users) and it would be nice to be able to still identify the articles related to this segment as "internal".

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    Jupete Manitas

    Zendesk Customer Care

    Hi Ashley, thanks for writing in! As of the moment, there is no option yet in the admin center meaning not supported natively. 
     
    Hence, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
     

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