Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
Zendesk automated tagging in User Level
Gepostet 07. Juni 2023
Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an automated tag of the Agent's name in their user level? 
So far, I can only figure out is to put an automatic tagging in the specific ticket once the agent has replied on it. I'm trying to have the specific End User be only assigned with only one agent so having their tag in the End User Level makes it work.
Thank you for the help!
0
2
2 Kommentare
Jahn
Donovan Coral - for starters you need to create custom user field then create a trigger to fill that out then a tag will be added in the user profile in Zendesk.
From then you can create a view or another trigger to route all incoming tickets from specific user to specific agent.
1
Donovan Coral
Hello Jahn! Do you have any photos or step by step instructions on it? Sorry, I'm still trying to learn my way on Zendesk. Thank you!
0