At the moment, there is no way to update an end-user phone number in Zendesk support in a way it can be used by the WhatsApp integration unless the phone is updated via Zendesk Sunshine APIs.
That results in a duplicate user creation in Zendesk support.
As the phone number of the end-user wasn't updated with the Zendesk Sunshine APIs, when a user starts a conversation his phone number is not identified & associated with the phone number set in his profile, and a new user is created.
The only way to overcome this without using the Sunshine APIs is to merge the newly created user with the existing one. This will only impact the second conversation.
I would like to ask that updating the user phone in Zendesk Support will use the Sunshine APIs so conversations be associated with the correct user and duplications are avoided.
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