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End users permissions and preventing ticket submission
Beantwortet
Gepostet 14. Juni 2023
Use Case
I am trying to prevent access to some of our documentation articles and prevent access to submitting tickets to some end users. This could be isolated by Organization.
In the past we have not allowed clients in implementation access to our Zendesk site, we don't want them to have access to all product documentation, and we don't want them to have access to submit tickets. Is this possible to do in my current Brand, or if I create a new Brand would that work?
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Gabriel Manlapig
To prevent end users to access some of your documentation articles in your portal, you can set-up User Segments. A user segment is a collection of end-users/agents, defined by a specific set of attributes, used to determine access to help center content.
For reference, please see this articles:
- Managing user segments
- Creating user segments for Guide user permissions
To answer your second question if there's a way to restrict end users to submit a ticket, you can configure your Zendesk Support instance to be open, closed, or restricted. For more information, please see this article: Permitting only users with approved email addresses to submit ticketsI hope that helps!
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