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Request for API User Restrictions on Ticket Forms
Gepostet 03. Juli 2023
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/
The above document states that the use of the Ticket Form API is fixed to Anyone, but since the ticket form information contains internal form names and tag information that we do not want to make public, we would like to be able to set IP restrictions and authentication restrictions.
Thank you!
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2 Kommentare
Greg Katechis
Hi there! In our documentation you will see that any ticket fields that are restricted to agents and admins will not be visible to end users. This means that when an end user requests the ticket form, they will only see fields that are not restricted.
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Toshihiko Kodama
Thank you for your quick reply!
I understand the current specifications. Also, it may be difficult to deal with due to the way the API works, but even if a form is open to users, we often do not want to disclose the internal name and tag information used there.
So I would like to see a separate restriction setting for the API for ticket forms.
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