2 Kommentare

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi there! In our documentation you will see that any ticket fields that are restricted to agents and admins will not be visible to end users. This means that when an end user requests the ticket form, they will only see fields that are not restricted.

  • Toshihiko Kodama

    Thank you for your quick reply!
    I understand the current specifications. Also, it may be difficult to deal with due to the way the API works, but even if a form is open to users, we often do not want to disclose the internal name and tag information used there.
    So I would like to see a separate restriction setting for the API for ticket forms.


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