At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.
There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.