Can I filter tickets that don't have a SLA policy applied?


1 Kommentare

  • Zsa Trias
    Zendesk Customer Care

    Hello Pedro,

    Potentially, if there's a specific tag applied to tickets when an SLA policy is applied, you could filter out in Explore those that don't have the tag, in the Tickets dataset. But SLA tickets are only reported on the SLA dataset.

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