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Trigger in browser notifications?
Gepostet 25. Juli 2023
Is there an inhouse solution to creating a trigger with action that makes a notification popup with a custom message when certain conditions are met?
The kind of notification I want to see is similar to when a ticket is updated, you see a notification popup in the top right corner where it says Ticket #***** has been updated. Is there a way to create a custom notification like that?
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3 Kommentare
Offiziell
Bailey Whitaker-Lea
Hi Eric Lau - PM for Triggers here! We don't currently have a trigger action to create a pop-up notification like what you are describing. There is another community post here where someone found an external solution you may want to look into as well as another community post here that talks about additional use cases.
I've also captured this feedback in our product feedback tool for future prioritization. I hope this helps!
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Sydney Neubauer
+1 to this functionality
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Eric Lau
Thanks. I feel that if zendesk devs can broadcast notifications onto our zendesk instances about product updates, why can't admins post up notifications of their own to their own userbase?
I would prefer to see an in house solution that is within the platform that does not require you to rely on outside channels to notify users, especially if their heads are in the weeds.
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