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Trigger condition - Add (assignee) to 'Current user'

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Gepostet 03. Aug. 2023

In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name.  When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent.  If (assignee) was also an option, I could make a single trigger for this.


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3 Kommentare

Wouldn't this work?

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That worked exactly as I wanted.  Thanks.

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Shawna James

Community Product Feedback Specialist

Hey Daniel, thank you so much for jumping in here and providing an answer to Ian. It is folks like yourself who make this community great. Thanks both!

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