Zendesk Support Reporting From Creation to Public Reply with Ticket Custom Field


1 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator

    Hi Adam Leeflang,

    The Support Tickets dataset will report on the latest field value. However, using the Updates history dataset, you may be able to create a report based on previous values the ticket had for this field. This would be more complex.

    In the former case, here is how the report may look like. I replaced severity with priority in my test instance. There aren't many replies there however, hence the lack of first reply time data:


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