How to manage wrong email addresses of customers?
BeantwortetHello,
We have a global Operations team based out of multiple countries and at times during an email conversation the teams add incorrect email addresses in the CC (Which creates contact on Zendesk).
The problem is that other teams without cross checking then use the same email.
This has caused a lot of miscommunications between the teams and the customers because the customers say that they never received our email (Because it was wrongly added initially).
How can we solve for this? Any suggestion?
-
Hi karankuwarbidxb,
Currently, we don't have a way of knowing if the added email address in CC is incorrect. But, our Product Team is currently working on Bounced Email Notification. This project is in the works already but we don't have an ETA when this will be launched. I suggest upvoting this post to add more traction and help prioritized this feature request: Priorized Bounced Email Notification.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
1 Kommentare