How do I add a print option to the customer view so a user can print a ticket?


2 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator

    Hi Karen Mackenzie,

    If you enable a help center, customers will be able to login, view, and manage their requests, the same way you can view your Zendesk support requests here:

    There you can utilise the browser's print functionality to print the whole page.

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi Karen Mackenzie, as per your query title, you can add a print button via custom code.


    If you add this line of code to that page where you want to show print button.

    <button onclick="window.print()"> Print </button>


    As @Ahmed Zaid said, "Enable your help center, Go to the templates folder, Open the file requests.hbs and then add that line of code."


    I hope it will help you :)




Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk