How do I add a print option to the customer view so a user can print a ticket?
BeantwortetCurrently we use tickets internally to report analytics on marketing email requests. It would be helpful if our customers could print out the ticket to a PDF so they could file it away for their own reference.
I've searched the support content and haven't found anything that specifically allows the customer to print - only agents.
Is this possible?
-
Hi Karen Mackenzie,
If you enable a help center, customers will be able to login, view, and manage their requests, the same way you can view your Zendesk support requests here:
https://support.zendesk.com/hc/en-us/requests
There you can utilise the browser's print functionality to print the whole page.
-
Hi Karen Mackenzie, as per your query title, you can add a print button via custom code.
If you add this line of code to that page where you want to show print button.
<button onclick="window.print()"> Print </button>
As @Ahmed Zaid said, "Enable your help center, Go to the templates folder, Open the file requests.hbs and then add that line of code."
I hope it will help you :)
Thanks
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
2 Kommentare