Multiple Bots for Different Pages: Can they be set up?
BeantwortetI want to switch from live chat to messaging and use conversational bots, but struggling with some information on how to set things up (even after spending hours reading articles).
I see that I can set up multiple conversational bots, however can find 0 information about how to trigger which bot and where.
For example, would I be able to set so that one bot is used on our website, and a different bot to be used in our Help Centre? Or two different bots whether someone is logged in (in-app) or not logged in (e.g. on pricing page)?
Any information is appreciated!
-
Hi Jeremy,
You can define which your bot should fire by going to the bot's settings and choosing a channel where you want the specific bot flow to apply.
In my example below, I have set my bot to fire on my Messaging widget, but opted to not enable it in my Twitter channel. When embedding the widget in your website, the same bot will be used.
Take note that you can only have one Messaging and Web Widget (classic) for each brand. If you want to have multiple bots/widgets, you may consider creating multiple brands.
Paolo | Technical Support Engineer | Zendesk
-
Thanks Paolo.
I will have to use a single bot then; will need to figure out how to use conditional statements so that some intents function differently based on the user's country (product).
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
2 Kommentare