Can you customise the ticket view customers can see?
BeantwortetPlease see pic below. Can this be modified so that it shows different ticket properties in this view? Kind of like how internal ticket view pages can be filtered to show specific details of each ticket.
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Hi Nicholas Deary,
There is a beta feature that can achieve this. See hoe to use it here:
Using the new request list experience in the help center customer portal (Beta)
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Thank you Ahmed Zaid. I'm in the Guide Admin settings but do not see the customise button in the instructions. I have admin permissions for ticketing, but perhaps I don't have the correct permissions in the Guide module?
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Hi Nicholas,
If you are an Admin in support, you should be an Admin in Guide. It is on the left sidebar
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