Webhook expected approx execution/delivery time
I have a case where we have a webhook passing details to our backend system via post methods on Create or update ticket via trigger.
I have observed that it takes almost on average 2 - 2.5 seconds for zendesk to send the request.
Is there a way we can minimize the zendesk trigger time.
We also have other trigger such as Set, Assign and Notification, last trigger is the webhook. one.
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Hey Gulzar,
How are you measuring the time? Are you basing it off the event timestamp?
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Here is how i am measuring it:
- We send updated_at timestamp in webhook payload for a ticket.
- Then after request is received in our backend-service, we just write a logic request_received_time - update_at timestamp , this gives me result.
Other way i measure is via signature-timestamp in header here is example of same:
- ticket "updated_at": "2023-08-24T04:22:28Z"
- X-Zendesk-Webhook-Signature-Timestamp : 2023-08-24T04:22:30Z
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Gulzar Shikalgar,
Thanks for the info, this is expected behavior if your Webhook trigger is the last one. Essentially this comes down to the trigger cycle which you can read about here. The easiest way to resolve this is to put the webhook trigger higher in order so that it is one of the first to fire. -
Gulzar Shikalgar, Hello I'm looking to implement this type of webhook, how do you send the update_at timestamp. I'm unable to find it on the list that has all the postion markers (the codes that arre sorrunded by two curly braces {{}})
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Hi Luis! You'll find the available options in our placeholder reference.
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