How to give feedback?
This Community forum is the best place to share your feedback, so other customers can join in the conversation and add their own perspectives.
When you have feedback to give, have a look at the existing posts in this forum and see if you can benefit or contribute to the feedback that others are discussing. If no existing posts seem relevant, then feel free to create a new post.
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements. We'd like to see a healthy forum for discussion, but we can't do that without just a little bit of effort from everyone.
Here are a few pointers that will really help us understand your feedback and work with you to make the sandbox experience even better:
- When you see something you dislike or see something you'd like improved, write it down and think about it for a little while
- Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them
- Be patient when waiting for responses from Zendesk
- Don't use sarcasm, be rude to other customers or staff, and don't use strong language. We will moderate forum posts where we think reasonable
Ultimately, we want the feedback forums to be a place where any customer can come and give feedback.
As this feature is in beta, the best way to report a bug is to do so here in this forum, rather than raising a ticket. This is especially helpful if you're reporting a minor bug or a bug that is not directly impacting your customers. As this is a beta, the response times may be longer than they typically would be going through the normal support channels.
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