How do we link our customer and advertiser information to Zendesk Support?

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1 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi John A,

    You can achieve that with a custom sidebar app. When an agent views a ticket, the app could fetch all transactions related to the requester or to their organisation by matching the email address or their external id.

    Here are some resources to get you started with custom app development. You can also reach out to Zendesk's verified partners in the marketplace, including my team at ROCA who has extensive experience developing such apps.

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